Case Study
Holland & Barrett: x‑hoppers revolutionizes in‑store experience
About Holland & Barrett
Holland & Barrett is a leading health and wellness retailer in Europe, offering a wide range of vitamins, minerals, supplements, specialist foods and natural beauty products. It employs around 13,000 staff in over a thousand stores across several countries, including the UK and the Benelux region.
"In the past, our stores have used things from handheld walkie-talkies to bells mounted at the till banks to call for assistance. Obviously, these are very audible to the customer and also very limited in heir ability to communicate effectively any messages between the teams"
Case Study
Changing Retail Needs and Focus on Efficiency
In December 2021, Holland & Barrett chose x-hoppers, the retail communications system from Wildix, to improve the in-store experience for customers and for staff.
“In the past, our stores have used things from handheld walkie-talkies to bells mounted at the till banks to call for assistance,” said Gemma, a project manager in the Retail Tech and Change Team. “Obviously, these are very audible to the customer and also very limited in their ability to communicate effectively any messages between the teams.”
x-hoppers Delivers Easy In-Store Communications
x-hoppers Delivers Easy In-Store Communications
The technical aspects of x-hoppers are also vital. Holland & Barrett has its CQA programme. This provides remote advice, which is vital for smaller stores that may not have in-store experts to hand. Colleagues who are qualified to advise can remote in quickly and engage customers directly through the x-hoppers system. Other options include integrating the click-and-collect system through the hand-held terminals that staff use.
We asked Gemma whether x-hoppers was a success: “Absolutely, we would recommend x-hoppers to other retailers.”
