Wildix

Let's talk about better connections

Unified Communications and Call Center Software for crystal-clear conversations that strengthen customer relationships.

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Why Wildix Collaboration?

Transform your customer experience in your contact center with up to...

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decrease in call charges

Save up to 90% on call charges worldwide with our advanced worldwide carrier routing technology, delivering crystal-clear, cost-effective communication anywhere your business operates.

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decrease in AHT

Reduce handing time with real-time integrations that empower your team to resolve customer inquiries faster. Streamline workflows and provide efficient, personalized service that enhances both productivity and customer satisfaction.

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improved audio quality

Enjoy up to 60% better audio quality with clearer, richer sound compared to traditional systems. Enhance communication with crystal-clear clarity that ensures every conversation feels natural and professional.

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Our Solution

How we redefine business communications

Powered by AWS

Leverage a solid, scalable, and secure phone system built on AWS, ensuring reliability and performance to support your team’s communication needs, no matter the scale of your business.

Hardware

Experience plug-and-play functionality with fully integrated hardware, ensuring seamless setup and effortless operation right out of the box.

Collaboration App

Empower your team with a powerful WebRTC phone, enabling seamless, high-quality communication and collaboration across devices, wherever they are.

Advanced Call Routing

Ensure every call reaches the right person at the right time with intelligent data based call routing, improving response times and customer satisfaction.

Global reach

Expand your reach with inbound phone numbers available in 96 countries. Provide local access for your customers worldwide, ensuring seamless communication and enhanced customer satisfaction.

Data Driven Routing

Streamline call handling with data-driven routing using insights from your CRM, ERP, or account status. Route calls efficiently based on customer history, preferences, or details for a seamless, personalized experience.

Advanced analytics

Harness the power of big data with advanced CDR analytics and x-caracal, delivering comprehensive group insights to optimize performance and decision-making.

Secure by Design

Incoming calls route directly to headsets, ensuring customer inquiries are answered promptly, anywhere in the store—customizable to fit your needs.

API

Unlock endless possibilities with flexible API connectivity, allowing you to integrate your communications platform with custom tools, third-party software, and business-critical applications.

Hubspot integration

Seamlessly connect your communications with HubSpot, enabling instant access to customer data and call tracking to streamline workflows and enhance customer relationships.

Salesforce integration

Effortlessly integrate with Salesforce to synchronize customer data, manage leads, and track communications directly within your CRM, boosting efficiency and sales productivity.

Zendesk Integration

Connect your communications platform with Zendesk to provide seamless ticketing, real-time updates, and streamlined customer support workflows, ensuring faster resolutions and improved customer satisfaction.

Case Studies

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